Frequently Asked Questions

Frequently Asked Questions

Billing & Payment for City Utility Services

 

Does the City accept credit/debit cards as a payment option?

Yes, the City now accepts credit/debit cards as a payment option. There's a percentage service charge during each transaction in the City Hall Office, and online services.The service charge is based on how much your balance is on your asccount and the type of card that is used.

Ex: Visa, Mastercard, Discover and American Express cards.

 

Can I make a payment online?

Yes, you can make an online payment by visiting our website, at www.cityofcochran.com

To complete your payment, you will need your Account # & Online WIPP Pin #. Also, by checking the front of your billing statement in the top right hand corner of your billing statement or you can find this information by contacting the City Hall office.

Once, this transaction is completed, you should then receive a Confirmation #.

 

Does the City has a Return check fee?

Yes, The City is authorized to charge a $40.00 fee for Return Checks.

 

Can I make a payment through my Checking Account?

Yes. the City Hall has a Bank Draft Authorization form available for customers to complete with providing a signature and a blank VOID check. After completing this form. The Automatic Bank Draft will be deducted from either your Checking or Savings account on the 10th of each month. This agreement will remains effective until the customer decides to comes in the City Hall requesting to terminate their Bank Draft Agreement. In order for the automatic bank draft to STOP, all customers must complete the Termination form in at least 15 days in advance before the next bill is due for the following month. If your automatic withdrawal is returned back to the City of Cochran as a result of insufficent funds, then the City will include a return check fee of $40.00 on the customer Utility account. 

 

Can I make a payment over the phone?

No, The City does not accept payments over the phone.

 

How can I determine the balance of my bill?

If you're unsure of your balance, you can contact the City Hall front office, or you can look up your 

billing information, by logging onto our webpage at www.cityofcochran.com. Again, you will need your Account # & Online WIPP Pin #  to complete your payment.

 

When are the City Utility Bills are mailed out?

All bills are mailed by the 25thof each month.

 

When is my bill due? What's the deadline to make a payment on my Utility Bill?

All bills are due by the 10thof the each month. If you fail to make a payment by the due date,then on the next business day, a 10% Late penalty fee will be applied to all City services.

All City of Cochran customers has an extra 10 days to make a payment on their Utility account. If you fail to make a payment by the 20th, then on the 21st, which is when Cut Off is schedule is when all City services will be discontinued. If customers comes in the City Hall office or make an online payment on Cut Off day attempting to make a payment on their account, then all customers will be charged and is required to pay an additional $25 re-connect fee, to continue their City Services.

 

Why I have not received my billing statement yet?

All bills are mailed by the 25th of the each month. If you have not received your bill in the mail, then please contact the City Hall office.

 

Why my bill is so high?

A high water/sewer bill may be the result of a leak from a broken faucet, toilet, pipes or a running water hose, excessive water usage, or a misread of the water meter. 

Any leaks that is located inside the residence home and is between the water meter is the homeowners responsibility. 

If customers suspect their water meter was misread, then please contact the City Hall office.

 

How can I receive assistance with setting up a Payment Agreement on my bill?

Payment Agreements are ONLYapproved by the Utility Billing Clerk, the City Clerk and the City Manager. 

The customer must stop by the City Hall and ask to speak to either representative before the 10th to avoid termination.

Payment agreements are NOT accepted after City Services has been discontinued.

If any City Customers needing additional help with making a payment on their bill, please contact our local civic/religious organizations for assistance.

 

Does the City have a place to drop off  payments after office hours?

Yes, the City has a BLUE drop box located outside the of the City Hall building for payments.

 

What are the Base water, sewer and garbage rates?

For more information, regarding current rates, please click on "Rates". 

 

City Hall Services

 

Are the meter readers reading my meter?

Yes, all meters are read on a monthly basis.

 

Why am I not being informed about Cut-off?

Cut-off day are held on the 21st of each month.  

If the 21st falls during a weekend, then Cut off will ONLY be scheduled on Tuesday's, Wednesday's & Thursday's during the week at 8:30a.m.

The Customer Service Clerks are now assigned to complete courtesy calls before the 20th informing all City customers more about their City Utilty Bills. 

 

What is the pick-up schedule for limbs and leaves in the City?

The pick-up date schedule for yard debris are followed by the same day for garbage pick-up. 

If yard debris is not collected on the scheduled day. Please call the City Hall Office as soon as possible.

For more infromation, please click here: http://www.cityofcochran.com/Assets/Files/PublicWorks/CityofCochranSolidWasteRoutes8x11.jpg

 

Do I need to bag my yard debris?

No, yard debris does not need to be bagged.

 

Can someone from the City light my Gas pilot light?

No, due to liability restraints our Natural Gas Public Workers can no longer enter inside the resident homes to light gas pilots.

 

Can the City come on my property and clean my sewer?

No, the City Public Workers are ONLY required to flush out the City's sewer line.

 

What information do I need to set-up services?

The City Customer Service Clerks are required to verify the identity of all individuals requesting City Services. The required information we will need includes: a Warranty Deed (if owning the property) or

Rental/Lease agreement (if renting the property), a 911 Registration (obtained from the 911 Center), Social Security card, and a form of Government I.D. ( Driver's License or State I.D).

 

City Hall Office hours & contact information

 

What are the City Hall Office hours?

The hours of operation for the City Hall is Monday-Friday from 8:30 a.m- 4:30 pm. 

And the City Hall will be open from 8:30 a.m-5p.m on CUT OFF DAY.

Also, we're open every Wednesday Afternoon during our normal business hours 8:30 a.m-4:30 pm. 

 

How do I contact the City Hall?

To contact the City Hall employees, please go to our Directory at: 

http://www.cityofcochran.com/cochran.sophicity.com/directory.aspx